Shipping policy
🌍 Shipping & Order Processing Information
At Aster, we take pride in delivering more than just a product — we deliver care.
Every order is handled with precision, transparency, and trust. From packaging to delivery, our goal is to make your shopping experience effortless and dependable, wherever you are in the world.
📦 Shipping Times & Costs
We work with a network of trusted international couriers to ensure safe and timely delivery. Shipping costs vary based on destination, and we always choose the most reliable and cost-efficient carrier available.
Estimated Delivery Windows:
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Standard Shipping: 12–23 business days
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Average Delivery: 7–20 business days (depending on your region and order volume)
⏳ Please note: Delivery times can vary due to customs clearance, peak seasons, or unforeseen global logistics challenges. If any delay occurs, we’ll keep you updated every step of the way.
⚙️ Order Processing
Once your order is placed, our fulfillment team gets to work right away.
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Typical Dispatch: Within 1 business day
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During Peak Seasons: Allow 5–7 business days for processing
We continuously optimize operations to maintain processing times under 7 days, even during high-demand periods.
🕒 Minimizing Delays
Our logistics partners and internal team work closely to ensure on-time delivery.
While rare, situations like extreme weather, customs inspections, or courier network disruptions may affect delivery schedules.
If this happens, rest assured — we’ll stay in touch, monitor your shipment, and make things right quickly.
💬 Customer Support
Your satisfaction is at the heart of everything we do.
If you need help tracking your package, understanding shipping times, or resolving a concern, our dedicated support team is always ready to help.
📧 Email: support@aster-care.com
⏰ Response Time: Within 24–48 hours
❤️ Our Commitment to You
Thank you for choosing Aster.
Your trust drives everything we do — and we promise to deliver every order with the same values we’re built on: care, honesty, and reliability.